Last updated: August 2026
We hope you love your purchase. If you're not completely satisfied, we're here to help.
14-Day Returns
You may request a return within 14 days of receiving your order.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include clear photos of the item and its packaging.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping.
Need Help?
If you have any questions regarding your return, please contact us at:
info@kayavi.com